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Questions about Insurance and Billing

The following FAQs may help you answer questions about the Four County billing process

Do you accept my insurance?

Four County does accept the majority of the insurance providers in our area including Medicaid, Healthy Indiana Plan (HIP), and Medicare, however, please contact your insurance provider to see if we are in your network. On the front or the back of your insurance card you will find a phone number that will allow you to contact your insurance provider directly to determine if we are in or out of network.
Will any of my services NOT be covered by my insurance? 

We will do our very best to ensure that you are placed with a covered provider for covered services, and will do our very best to work with you in advance of care to limit any potential out of pocket costs. However, it is your primary responsibility to contact your insurance plan to make sure the services you are receiving will be covered.  

What is a co-pay? 

A co-pay, short for “co-payment,” is a small, fixed amount of money that the insurance provider requires the insured to pay at the time of service each time he or she comes in for an office visit. If you are unable to pay your co-pay at the time of service, you may be required to reschedule your appointment. 

When will I receive a statement? 

If you have insurance coverage, you will receive a statement from Four County after we receive an explanation of benefits from your insurance provider. If you do not have insurance coverage, you will receive a statement after the service has occurred, and on a monthly basis thereafter until the balance is paid in full. If you do not owe anything for a specific visit after the insurance responds, you will not receive a statement. You will only receive a statement from us if you have a balance on your account. After receiving a statement, if you are unable to pay your outstanding balance at your next service, you may be required to reschedule your appointment. 

What if I believe I received a statement in error? 

If you believe that you received a statement in error, please call the Four County billing department at (574) 732-2407 or toll free at (800) 552-3106, and they will be more than willing to assist with any of your questions. 

What if I don't have insurance? 

Four County will evaluate and treat you regardless of insurance. For patients without insurance we will assist you with obtaining insurance, if eligible. Prior to or at your first appointment we can assist you in applying for Presumptive Eligibility, which is temporary coverage with the State under the Healthy Indiana Plan (HIP). If approved, you may be eligible for up to 60 days of coverage. This is insurance coverage that you can not only use at our Center but potentially for other medical services elsewhere. We will then help you with the full application that is required to obtain full HIP benefits. For patients without insurance, an upfront charge will be required before being seen.  The amount you will pay will be determined by the type of service you are receiving. Any balance owed will be included on your next monthly statement. 

Do you offer any form of financial assistance?

Four County has a Financial Assistance Program to help those individuals who might otherwise not be able to afford care. Eligibility is based on income, residency, and requires specific documentation be submitted prior to approval. If you would like to inquire about assistance, please contact any one of our office locations and see our website to obtain an application and paperwork.  

What forms of payment can I use? 

Four County accepts cash, personal checks, money orders, FSA, HRA, HSA, debit card, as well as VISA, MasterCard, Discover, and American Express. You can pay your bill online, by phone at 574-732-2407 or 800-552-3106, or by mail to Attn: Billing Department, 800 Fulton Street, Logansport IN  46947.  

What are in-network  & out-of-network providers? 

In-network providers are providers who are contracted with your specific insurance plan. When providers are contracted with your plan, the benefits from the insurance company are much greater than if the provider is not contracted (out-of-network) with your plan. When providers are out-of-network with your plan, the benefits will be much less from the insurance company than if the provider was in-network.   

If you don’t see your billing-related or financial question answered here, please don’t hesitate to call us. We’re here to help! Call (574) 722-5151 or (800) 552-3106.  
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