OUR LAUNCH TO HYBRID CARE
During the Covid pandemic, Four County made an almost overnight shift in care operations to virtual and phone-based care. This was necessitated by the pandemic but have found in the process that leveraging telehealth services has produced substantial
gains in how accessible and convenient care can be for consumers while sustaining all quality. Virtual care has now become foundational to how we deliver care at Four County. This means that providers and consumers have options: all virtual care, all
in-person care, or hybrid care (a combination of in-person and virtual).
95%
Of services went VIRTUAL within 48 hours of State Shelter-in-Place order |
98%
More than 98% of program and service continuity during the pandemic |
16% INCREASE In services during the first 6 weeks of State Shelter-in-Place order |
10% DECREASE In no show rates with increase in virtual care access |
EXPANDING OUR GEOGRAPHIC FOOTPRINT
Four County started as the designated Community Mental Health Center
(CMHC) of four northern counties: Cass, Pulaski, Fulton, and Miami Counties. With continued growth and efforts to serve the rural communities of North Central Indiana, we have expanded services to:
| 2015 |
Howard County |
| 2016 |
Tipton County |
| 2017 |
White County |
| 2019 |
Clinton County |
| 2019 |
Carroll County |
| 2020 |
Marshall County |
| 2021 |
Wabash County |
EXCELLENCE IN CRISIS CARE
The Mobile Crisis Team (MCT) was created in September 2020 to support Law Enforcement in responding to mental health and substance use crises and psychiatric emergencies in the community throughout Cass, Miami, Fulton, and Pulaski Counties. For so long, individuals had no choice but to go to the emergency room or contact law enforcement due to lack of resources or knowledge of available resources. MCT works collaboratively with local law enforcement of Cass, Miami, Fulton, and Pulaski Counties, community based mental health and substance use agencies, and emergency rooms/hospitals to increase the safety of individuals in a crisis. MCT responds to calls from law enforcement for youth and adults.
- Telephone Triage: Trained mental health professionals are available to evaluate, prevent or resolve a crisis.
- Crisis Response: If care is needed beyond a phone call a response team will go to the individual and work to resolve the crisis.
- Crisis Stabilization: MCT offers short-term assistance and case management services inside and outside of the home to prevent crisis recurrence.
- After Care: Follow-up and referral to care is available to the individual. MCT is here to ensure a smooth transition to any support and services that may be necessary.
736 Deployments since program launch September 2020 | 1,000 Over 1,000 post-crisis community stabilization contacts to date | 65% Over 65% inpatient hospitalizations diverted |
BETTER CARE BY THE NUMBERS
2020 OUTCOMES
- Over 276,000 Services Provided
- Over 8,000 Individuals Served
- Over 5,000 Admissions (Over 3,000 as first time clients with Four County)
- Over 1,000 Individuals Served with substance use disorder
- 185 hours in Jail Outreach Services
- 2,357 Department of Child Services Referrals
- Over 2,900 Adult Inpatient Bed Days
OUR REACH
- 1 Acute Care Unit
- 3 Residential Locations (and growing!)
- 10 Outpatient Satellite Offices
- 11 Microclinics
- 30 School Corporations
- 99 School Buildings
85% of clients would recommend Four County Services to others | 92% of clients have found they can better handle daily life | 87% of clients have improved family or social interactions |
88% of clients have improved functionality while at school or work | 85% of clients are better at coping with challenges and crisis | 88% of clients have had improvements in their housing situation |
